Fine Ends 18G / 1.0mm - Zoellner suction tubes

Refund policy

We have a 24hr return policy, which means you have 1 days after receiving your item to initiate a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bookings@wtbclinic.com.

Please note that returns will need to be sent to the following address: 

WTB CLINIC 164 Battersea Park Road, London. SW11 4ND

If your return is accepted, the sender will need to purchase postage. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at bookings@wtbclinic.com. 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us - bookings@wtbclinic.com or viapost -WTB CLINIC 164 Battersea Park Road, London. SW11 4ND or Call : 02077202493

Shipping policy

This shipping policy explains how WTB Clinic - House of Hearing operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Table of contents

• Shipping and Delivery Options

• Delayed Orders

• Returns and Exchanges

• Contact Information

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Flat Rate Shipping

To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option for orders over £50.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

• Royal mail signed for: 3 to 5 business days

• Same day delivery - within M25: Within 12hrs

• In-store pickups

We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.

Orders are typically ready for pickup within 24hrs. (Please wait for the confirmation email before coming to the store to pick up your order.)

Pickup orders are as follows: Monday to Friday between 9am to 5pm.

This process helps to ensure that orders are safely and accurately handed over to the right person.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly. Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

https://www.wtbclinic.com/contact

admin@wtbclinic.com

This document was last updated on February 21, 2025